Terms and conditions

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Effective date: 11/08/2026 (dd/mm/yyyy)

Welcome to Hi-Tech Orders (the "App"), operated by Hi-Tech PTY LTD ("we", "us", "our"). These Terms & Conditions apply to your access and use of the App and to any orders you place through the App. By using the App and placing an order, you agree to these terms. If you do not agree, please do not use the App.

• "App" means the Hi-Tech Order App software and related services.
• "Customer" or "you" means the person or business using the App to place orders.
• "Goods" means the products, including made-to-measure ("MTM") items, ordered through the App.
• "Order" means a request to purchase Goods submitted through the App and accepted by us.
• "Quote" means the pricing displayed or otherwise communicated before an Order is placed.

You must be authorised to use the App, either as an approved account holder, invited user, or on behalf of a business customer we have registered. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate and complete information, including company, contact, and delivery details.

You may only use the App through an account we have authorised for you or the business you represent. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate and complete information, including company, contact, and delivery details.

To help protect your account, the App stores a unique, app-generated device identifier and your device platform (for example, Android or iOS). We use this information to register and approve the devices that may access your account and to detect unauthorised access. We may limit the number or type of devices that can be associated with an account.

We also use Firebase App Check (including Play Integrity on Android) and similar technologies to verify that requests to our backend come from an authentic, unmodified version of the App. You must not attempt to bypass, disable, interfere with, or reverse engineer any security, device approval, or app-integrity features of the App. If we detect or reasonably suspect unauthorised access, tampering, or misuse, we may suspend or terminate your access without notice.

You must not:

• share, transfer, or allow another person to use your login credentials or account;
• permit an unapproved or unauthorised device to access your account;
• tamper with, modify, decompile, disassemble, reverse engineer, or attempt to derive the source code of the App or any of its security features;
• use any automated tool, script, bot, or other means to access, scrape, interfere with, or manipulate the App or our backend systems; or
• impersonate any other user or misrepresent your identity or authority.

Any breach of this section may result in immediate suspension or termination of your account and may also result in legal action.

Prices shown in the App are general quotes and are subject to change. Pricing is based on the product specifications, options, quantities, and any custom details selected in the App at the time the Order is placed. Prices do not include delivery or installation unless expressly stated. GST is applied in accordance with applicable law. If you add items or make changes after an Order is placed, the price may be adjusted. We will confirm the final price before proceeding where required.

Submitting an Order through the App is an offer to purchase. An Order is not binding until we accept it. We may accept an Order by confirming it in writing, commencing production, or otherwise proceeding with the Order. We reserve the right to decline or cancel any Order, including where:

• products or specifications are unavailable or discontinued;
• pricing or product information is incorrect;
• the Order cannot be supplied to the nominated delivery or pickup location; or
• you fail to comply with these terms or any applicable law.

Many Goods supplied through the App are made-to-measure or custom-ordered based on the measurements, colours, options, and specifications you enter. You are responsible for ensuring that all measurements and product specifications are correct and complete before submitting an Order. Errors in the information you provide may result in Goods that do not meet your requirements, and we are not liable for those errors.

Made-to-measure and custom Goods are generally not eligible for return, refund, or exchange once production has commenced, except to the extent required by law.

Made-to-measure Goods are normally prepared within 7 days from the time the order is placed. If you select a pickup or delivery date earlier than this 7-day lead time, you agree to pay an urgency fee calculated as follows:

• Within the first 24 hours from the order time: 50% of the order value
• Within 24 to 48 hours: 40% of the order value
• Within 48 to 72 hours: 30% of the order value
• Within 72 to 96 hours: 20% of the order value
• More than 96 hours before the 7-day lead time: 10% of the order value

The urgency fee is added to the order total before GST. By selecting an earlier date and agreeing to the terms, you confirm you will pay the applicable urgency fee.

Not all urgency jobs are guaranteed. If we cannot complete the order before the requested date, we will reach out to you as soon as possible after the order is placed.

You agree to pay the full amount of the final invoice for each accepted Order. Payment terms, accepted methods, and due dates will be set out in the invoice or agreed in writing. We may require payment or a deposit before commencing production or delivery. Late or unpaid invoices may result in delayed delivery, cancellation, or recovery of Goods.

You may select delivery or pickup when placing an Order. Delivery dates and lead times are estimates only and may change due to material availability, production schedules, order volume, transport, or other factors outside our control.

For delivery, you must ensure a suitable person is available to receive and unload the Goods. Large or heavy items may require assistance. If delivery cannot be completed because no one is available, a redelivery fee may apply.

For pickup, you must wait for confirmation that the Order is ready. Large orders may require one to two hours to prepare. Pickup must occur within the agreed timeframe.

Risk in the Goods passes to you on delivery or when you collect them, whichever occurs first.

Returns and refunds are only available where required by law or at our discretion. Standard, non-custom Goods may be returned if faulty or not as described, subject to our returns policy. Made-to-measure and custom Goods cannot be returned or refunded once production has commenced, except where required by law.

If you wish to cancel an Order, you must notify us as soon as possible. We may not be able to cancel an Order if production or procurement has already commenced. Cancellation fees may apply.

Goods are supplied with any manufacturer warranty that applies. If Goods are defective or not as described, you must notify us promptly and provide reasonable details and evidence. We will assess the issue and, at our discretion, repair, replace, or refund the affected Goods in accordance with applicable consumer law.

To the extent permitted by law, our total liability to you for any loss, damage, or claim arising from or in connection with the App or any Order is limited to the amount paid for the relevant Goods. We are not liable for indirect, consequential, or economic loss, loss of profits, or loss of opportunity, except to the extent we cannot exclude such liability under applicable law.

While we make reasonable efforts to ensure product information, pricing, and availability in the App are accurate, errors may occur. We are not bound by manifestly incorrect prices or descriptions. We reserve the right to correct any errors and to update product information without notice.

All content, software, branding, and materials in the App are owned by or licensed to us. You may not copy, modify, distribute, or reverse-engineer any part of the App without our prior written consent.

Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

We may suspend or terminate your access to the App at any time if you breach these terms, misuse the App, or for any other legitimate business reason. You may stop using the App at any time.

These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms & Conditions from time to time. The current version will be available through the App and on our website. Your continued use of the App after changes take effect constitutes acceptance of the updated terms.

If you have any questions about these Terms & Conditions, please contact us:

• Hi-Tech PTY LTD
• Email: info@hi-techsupplies.com.au
• Phone: 0432926388

© 2026 Hi-Tech PTY LTD. All rights reserved.